We fully understand all customer insist product quality for the product ,but every one have different requirement for the product .We always send sample picture first then mass printing the product .We print according to the customer's(Petra Jansse) design, and we ship the goods after the customer (Petra Jansse)confirms the real sample picture.We paid production cost ,printing cost ,shipping cost and send real picture to customer first.And customer Petra Jansse already received full refund.The customer (Petra Jansse)did not pay anything for the order, and get the product successfully what he comfirm before.Please everyone remember comfirm clearly the effect of sample first ,then we will print the product when you satisfied it .Thanks so much for your understanding.